FREQUENTLY ASKED
QUESTIONS

If you wish to phone for more information or to place an order, you can call and speak to me personally. If you prefer to place orders over the phone, simply give me a call on 0404 488 115 with your order at the ready. My hours are 9:30am - 4:30pm Monday to Friday. Please note, I am only able to accept bank transfers for phone orders.

All my products are first-rate, so if you’ve found your product to be faulty, incorrectly described or different from the sample, don’t keep it to yourself - let me know about it. Depending on the circumstances, I will happily send you a replacement, provided you get it back to me in reasonable time with proof of purchase. Please keep in mind that although I take a lot of care during the processing and packing of my products, I can not guarantee the complete absence of mistakes on my part as my products are all hand-made and packed by me - or if the postal system inadvertently drops your parcel and a bottle somehow breaks, even though they are packed in bubble wrap and carefully packaged, accidents do happen. I recommend examining your order on receipt of goods.

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.

Yes I do, but you need to notify me immediately and return the item, unopened, within 10 days - as quality and freshness is most important to me. Unfortunately, I’m not able to accept claims after this time.

Online and offline, I take your personal details very seriously. I use a secure online payment server to protect your credit card details, and my customer list is never, ever accessible by third parties and I don’t have access to your payment details as these are processed through the secure payment portal.

All prices are shown in Australian Dollars unless stated otherwise

I strive to provide the very best products and services I am able. I personally make all the products I offer, (except the phone wallets and grounding sheets), with the help of one other very caring and astute human on a few of the products I offer. If you’re in any way dissatisfied, please contact me and start a conversation. I’m a reasonable, happy and caring man and I am always open to hearing your feedback, positive or otherwise, and will try to satisfy you if anything happens to go awry.

Certainly do. Send the details of your order - products, shipping address and contact details - to: Email: me@stevelockie.com I am only able to accept bank transfers for email orders.

If you change your mind or ordered accidentally, I’m happy to refund the purchase price using your original payment method. Unfortunately, shipping charges, including return shipping, cannot be refunded.

That’s really easy. Find the product/s you are wanting, select the desired size or colour and click ‘ADD TO CART’. That will take you to your shopping cart where you can either check-out via the secure server or continue shopping.

Besides Visa and Mastercard, you can pay via PayPal or bank transfer. Simply select your preferred method of payment at check-out. For bank transfers, use the details below - and remember to attach your order number, and please text or email me with your name, order number and payment amount so I know who sent me the money and what for. Stephen Lockie Bendigo Bank BSB: 633 000 A/C: 1795 11050

Nobody wants to be kept in shipping limbo, so I do strive to send all orders within 24 hours of receiving clearance of funds. If for some reason I’m delayed, I will give you a courtesy call or send you an email or text. Delivery is usually via Standard Australia Post, which can vary depending on your location. I can arrange Express Post for $17 AUD if you require your goods urgently, both of which have a tracking number.

Yes, I am able to post internationally to the States, Canada, UK and New Zealand. For our Kiwi friends across the ditch wishing to place an order, you can do so online - just make sure to check your country’s agricultural department for any restrictions beforehand. There shouldn’t be any problems as my products are primarily tinctures, potions or powders and these shouldn’t present any problems… I’m also introducing really well made EMR (electromagnetic radiation) blocking phone Faraday-wallets in a myriad of colours, and also EMR blocking and grounding bed sheets in the very near future.

Slow delivery can be frustrating, and I’m sorry to hear you’re waiting. If you still haven’t received your online order after 14 days, please contact me and I’ll launch an investigation. I’m pretty good at finding lost parcels, and most lost or missing parcels can be tracked down (or simply show up back at our warehouse). So please, don’t hesitate to call or email me with any concerns.

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.

The Gold Coast, Queensland, Australia

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.