SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING & ORDERING
TERMS AND CONDITIONS
Do you accept email orders?
I am certainly happy to take your order via email. Simply email me the details of your order including the products you wish to purchase, your shipping address and contact details - to: me@stevelockie.com
Please note I am only able to accept bank transfers for email orders at present.
My bank details are:
Bendigo Bank
Stephen Lockie
BSB: 633 000
A/C: 1795 11050
Are your prices in AUD?
All prices are shown in Australian Dollars unless stated otherwise.
How are Australian orders shipped?
Nobody wants to be kept in shipping limbo, so I do strive to send all orders within 24 hours of receiving clearance of funds. If for some reason I’m delayed, I will give you a courtesy call or send you an email or text.
Delivery is usually via Standard Australia Post, which can vary depending on
your location and total weight of your order but is usually less then $10. I can arrange Express Post for $17 if you require your goods urgently, both methods of post have a tracking number.
Help! My order’s urgent!
Get in touch as soon as possible via email as I may be able to help. Unfortunately,
once your order is with Australia Post or with the courier, it’s out of my hands - so always phone or email me to let me know as soon as possible if you need speedy shipping, I can arrange Express Post for $17.
Why hasn’t my order arrived?
Slow delivery can be frustrating, and I’m sorry to hear you’re waiting. If you
still haven’t received your online order after 14 days, please contact me and
I’ll launch an investigation. I’m pretty good at finding lost parcels, and most
lost or missing parcels can be tracked down (or simply show up back at our
warehouse). So please, don’t hesitate to call or email me with any concerns.
Do you ship internationally?
Yes, when you Add To Cart and go to the Checkout the site calculates your shipping automatically.
Do you have an exchange policy?
Yes I do, but you need to notify me immediately and return the item, unopened, within 10 business days - as quality and freshness is most important to me. Unfortunately, I’m not able to accept claims after this time.
Can I get a refund?
If you ordered accidentally or there is a problem with your order, I’m happy to refund the purchase price using your original payment method. Unfortunately, shipping charges, including return shipping, cannot be refunded.
What if my product isn’t up to scratch?
All my products are first-rate and checked for imperfections, so if you’ve found your product to be faulty, incorrectly described or different from the description on this website, don’t keep it to yourself - let me know about it. Depending on the circumstances, I will happily send you a replacement, provided you get it back to me in reasonable time with proof of purchase.
Please keep in mind that although I take a lot of care during the processing and packing of my products, I can not guarantee the complete absence of mistakes on my part as my products are all hand-made and packed by me - or if the postal system inadvertently drops your parcel and a bottle somehow breaks, even though they are packed in bubble wrap and carefully packaged, accidents do happen. I recommend examining your order on receipt of goods.
Ooh, I found a glitch on your website!
If you find any problems with my site, please let me know. As I run a small online store, I appreciate your help in keeping everything up to scratch and above & beyond your expectations.
Where am I located?
My physical address is in Pacific Pines, Gold Coast, Queensland, Australia.
Do you offer a guarantee?
I strive to provide the very best products and services I am able. I personally make all the products I offer, (except the phone wallets and grounding sheets), with the help of one other very caring and astute human on a few of the products I offer. If you’re in any way dissatisfied, please contact me and start a conversation. I’m a reasonable, happy and caring man and I am always open to hearing your feedback, positive or otherwise, and will try to satisfy you if anything happens to go awry.
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RETURN & EXCHANGE POLICY
Your satisfaction is of paramount importance to me. All my products are of the highest quality and are personally checked for imperfections, so if you’ve found your product to be faulty, incorrectly described or different from the description on this site, please let me know about it. Depending on the circumstances, I will happily send you a replacement, provided you get it back to me in reasonable time with proof of purchase. Please keep in mind that although I take a lot of care during the processing and packing of my products, I can not guarantee the complete absence of mistakes on my part as my products are all hand-made and packed by me - or if the postal system inadvertently drops your parcel and a bottle somehow breaks, even though they are packed in bubble wrap and carefully packaged, accidents do happen. I recommend examining your order on receipt of goods.